FAQs
Frequently Asked Questions
How long does shipping take?
POST PANDEMIC ALL SHIPMENTS HAVE BEEN EXTENDED BY 2-3 DAYS. First class mail usually takes 2-4 business days no Saturday delivery. Priority mail usually takes 2-3 business days with Saturday delivery.
Do you Ship to PO Boxes? Yes we deliver to PO Boxes. International and APO orders may take longer.
Will I receive a confirmation email once item ships? Yes, you will be notified via email when your order ships along with a tracking number.
What are your business hours? Our hours are Monday – Friday 9AM – 5PM.
CUSTOM ARTWORK QUESTIONS:
What is Vectoring and the Cost?
Whenever new artwork is added to our system, the artwork must be in a certain format. Vectorizing is a process were the images are scalable meaning they don't lose resolution if you increase or decrease their size.
Vectoring requires a one-time setup fee of $50, but once the design is in our system, it never has to be vector again and you can order future items with that design at normal cost. The vector fee does not include the price of the garment itself.
Vector Fee Non-Refundable: Since vectoring is a service that we pay our artists to perform for you, we do not allow refund on vectoring. We will tweak your design until you are happy with it, but if you want an entirely different design, you will have to pay a separate vectoring fee.
Mock-up Approval for Custom Artwork:
Taylor'd Fits provides a full color mock-up for each order as well as for any change(s) made to an order via email. As the customer, you are 100% responsible for the accuracy of your layout. Please review all mock-up carefully before approving. Double check garment size, spelling, and color because your order will be created based on the final proof that you approve.
Also note that the colors you see on your screen may differ from the actual color of the garments and materials in real life. This is a normal occurrence and does not constitute a manufacturing error.
Making changes after your custom ARTWORK order is approved and in production: Once we have received your final approval of the proof via email, NO changes are allowed to the artwork, design, clothing size, spelling or turnaround time.
What if my Custom Item doesn't fit? As the customer, you are 100% responsible for choosing the correct size. Since majority of our merchandise is cut & sew/made to order, we cannot accept returns or exchanges if you choose the wrong size. Please review our sizing charts and/or sizing measurements when selecting your size. Please do not base sizing on what you've purchased from other vendors/suppliers/stores etc. Again majority of our products are cut & sewn.
If you are debating between two sizes, we suggest that you go with the larger size. You can always take the garment to a local alterations shop and have them remove material to make it fit you perfectly.